One of the most devastating things that can happen to a DSTV subscriber, would be to have an error interrupt his or her plans to watch a particular show, movie e.t.c. For newbies, it can be more devasting and can throw you off balance. However, you don’t necessarily have to panic, as there are ways you can go about these errors. This is what this article entails. Here we explore the DSTV error codes and how to clear them easily.
There isn’t a singular method for clearing or fixing the DSTV error codes, as there are different errors, so are they different procedures to clearing them. The fact that these error codes aren’t similar in writing, means it will be easy to spot them with their peculiar codes, which can be seen as a provision made by Multi-choice to make the process a bit seamless.
Do well to scroll through the outlined error codes and also the fixes that are outlined under them.
Taking Cognisance of The Error Code on Your Screen
Before diving into the DSTV error codes and solutions, please be aware that you can get the meaning of the particular error code you are having via the Eazy Self Service website. All you’d need to do is to enter or log on to the Eazy service website, click the fix error button, input the error code and wait for it to give you the translation, after which you are expected to use the information gotten to fix the problem.
However, if you wish to skip the website and just scroll through the errors and fixes, then you should, by all means, scrutinize the list outlined below:
DSTV Error Codes and Their Fix
Come along with me as I walk you through the various error codes associated with DSTV and how to fix them within a few seconds:
1. E06 Error – Please Insert Smart Card
This error dictates that there are issues with your Smart card.
How to Clear / Error this Error
- Power off your DSTV decoder, preferably from the socket.
- Remove the smart card
- Proceed to clean the smartcard gently with a soft dry cloth
- Place the smartcard back in the slot, in the right position
- Power on your decoder to see if the fix worked
You are advised to request the services of a technician if the above method doesn’t work.
2. E07- Checking Smartcard
Ideally, this error message is ephemeral and should only last 30 seconds. however, cases where this error lasts beyond 30 seconds, would require you to apply the steps outlined below:
How to Clear / Fix this Error
- Power off your DSTV decoder, preferably from the socket.
- Remove the smart card
- Proceed to clean the smartcard gently with a soft dry cloth
- Place the smartcard back in the slot, in the right position
- Power on your decoder to see if the fix worked
Once again, You are advised to request the services of a technician if the above method doesn’t work.
3. E107 – Your Smartcard and Decoder are Not Paired
Turns out – this is one of the DSTV errors that require the assistance of a DSTV personnel. In this case, you are required to make your way to a DSTV customer care center or call their online support for assistance.
4. E16 – Service is Currently Scrambled
This error code simply means your connection to the DStv service has been temporarily suspended. Follow the steps outlined below to fix this error:
How to Clear / Fix This Error
- Press the menu button on your DSTV remote
- Press 4 from the number pad
- Proceed to check if you have Mail from DSTV informing you your subscription has expired
- Proceed to renew your subscription, however, if you didn’t see the mail and you are very sure your subscription hasn’t elapsed then you proceed to the next step.
- Text E16 followed by your smart card number to 32472 or locate My Account to remove the error message
You should also make sure your smart card is correctly placed. Having checked all these and you still find out the error persists, then you should also send ” E17 + Smart Card Number” to 32472, login to your DSTV account, and rest the service. You could also contact the DSTV call center for assistance.
5. E19 – Service is Currently Scrambled. Please Wait
Here you are required to will to wait for a few minutes for your subscription status to be confirmed. However, if the waiting time exceeds two minutes, then you should proceed to contact a DStv Call Centre.
6. E30 – Checking the Subscription Status
The E30 error occurs when the cords from the satellite dish aren’t correctly placed. The fix isn’t far-fetched. Below are the steps you should follow:
How to Clear / Fix this Error
- Power off your DSTV decoder
- Ensure the connection cables are correctly placed
- Wait for about 10 seconds
- Power on your device
- Check if the problem persists
- Do well to contact DSTV customer care if it persists
7. E32 – Your Smartcard is not switched on or activated, or the channel that you are trying to view may not be part of your package
The E32 error occurs when your smartcard is either deactivated or not turned off. You also get this error when the channel you want to see is not on the bouquet to which you subscribed.
How to Clear / Fix this Error
Send “E32 + Smart Card Number to 32472”, if it is confirmed your subscription period hasn’t elapsed, or navigate to the My Account section to clear the error.
8. E34 – Cannot Read Smartcard
The error may occur if the Smartcard wasn’t inserted properly into the slot.
How to Clear / Fix this Error
- Power off your DSTV decoder, preferably from the socket.
- Remove the smart card
- Proceed to clean the smartcard gently with a soft dry cloth
- Place the smartcard back in the slot, in the right position
- Power on your decoder to see if the fix worked
9. E37- Invalid channel number
This error surfaces when the number inputted does tally with any of the channels on your bouquet. You probably need to get acquainted with the numbers that tally with the channels on your bouquet. To to do this, tap the DOWN arrow key or choose TV and select channels
10. E38 – Program Map Table Not Available
This error surfaces when cords from the satellite dish might have been connected wrongly. A system reset might be required.
How to Clear / Fix this Error
- Ensure the cables from the satellite dish are properly plugged in the right inputs
- Power off your DSTV decoder
- Wait for 10 seconds
- Power it back on
- Check if the error is solved
Please do well to contact a DSTV technician, if the problem persists.
11. E39- Service not running
This error also surfaces when the cords from the satellite dish have been connected wrongly.
How to Clear / Fix this Error
- Ensure the cables from the satellite dish are properly plugged in the right inputs
- Power off your DSTV decoder
- Wait for 10 seconds
- Power it back on
- Check if the error is solved
Please do well to contact a DSTV technician, if the problem persists.
12. 42- Parental Control PIN blocked
This error surfaces when you enter a wrong parental control PIN
How to Clear / Fix this Error
1. log in to your DStv account
2. reset your PIN code.
13. E43 – Not For this Country
This error surfaces when the program or channel you wish to view isn’t available to subscribers in your region.
14. E45 – Service Not Allowed
- Turn off your decoder from the adapter
- wait for 10 seconds
- Turn it on
- Proceed to take out the decoder with and the Smartcard to the technician or dealer if the problem persists.
15. E50 – No services available
This error surfaces when there are no channels in the bouquet you chose.
How to Clear / Fix this Error
Select another package to remove this message.
16. E70 – Services not available on TV2
This error surfaces when there are no channels in the bouquet you have chosen or the channel is not available on your secondary viewing environment.
How to Clear / Fix this Error
Choose another channel.
17. E71 – Song title and artist info not available
This error surfaces when it’s impossible that instant for you to view the song title and artist information on the secondary viewing environment.
How to Clear / Fix this Error
Check for these details in the primary viewing environment.
18. E72 – Rescan in Progress
This error code surfaces when the decoder is scanning for channels.
How to Clear / Fix this Error
Wait for the scan to complete.
19. E73 – TV Link Overload
This error code surfaces when there may be an improper installation of the DStv Service.
How to Clear / Fix this Error
Check your connection or consult your manual for more solutions.
20. E74 – LNB2 overload
This error code surfaces when there may be issues with the cables.
How to Clear / Fix this Error
- Make sure the cables from the satellite dish are placed in the right inputs.
- Power off the decoder from its adapter.
- Wait for 10 seconds and
- switch it on.
- If the error message remains, contact a DStv call center or visit the Self-Service option at the DStv website.
21. 23. E75 – LNB2 overload
Ensure that the cables from the satellite dish are properly placed in the right inputs. Then switch off the decoder from its adapter. Wait for 10 seconds and switch it on. If the error message remains, contact a DStv call center or visit the Self-Service option at the DStv website.
22. E76 – Your second TV service is not enabled. Please contact MultiChoice for assistance
This error code surfaces when DStv services are not activated on TV2 or when you cannot watch this channel, and your subscription period has elapsed.
How to Clear / Fix this Error
Contact the DStv Call Centre for assistance.
wrapping up
There you have it – a comprehensive list of DSTV error codes and how to clear them. If you know of any error code not discussed in this article or wish to show that of GoTV as well, please let us know in the comment section below.
E29 service is currently descrambled